Privacy policy

1. Introduction

At Rag ‘n Bone Vintage, we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase from us.

2. Information we collect

Personal information:

  • Contact information: Name, email address, phone number and shipping address.
  • Payment information: Credit card details, billing address and other payment-related information.
  • Order information: Details of the products you purchase, order history and preferences.

Non-personal information:

  • Log data: IP address, browser type, operating system, and pages visited on our website.
  • Cookies: Small data files stored on your device to enhance your browsing experience.

3. How we use your information

Personal information:

  • Order processing: To process and fulfil your orders, including shipping and handling returns.
  • Communication: To contact you regarding your orders, respond to inquiries, and provide customer support.
  • Marketing: To send you promotional materials, special offers, and newsletters, if you have opted in to receive them.

Non-personal information:

  • Website improvement: To analyse website traffic and usage patterns to improve our website’s functionality and user experience.
  • Security: To protect against fraud and unauthorized access to our systems.
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4. How we share your information

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted third parties who assist us in operating our website, conducting our business, and servicing you, as long as these parties agree to keep your information confidential. These third parties may include:

  • Payment processors: To handle transactions securely.
  • Shipping providers: To deliver your orders.
  • Email service providers: To send you marketing communications if you have opted in.
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5. Data security

We implement a variety of security measures to maintain the safety of your personal information. Your data is stored on secure servers, and all transactions are processed through a secure payment gateway provider and are not stored or processed on our servers.

6. Your rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request corrections to any inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal information, subject to certain legal exceptions.
  • Opt-out: Unsubscribe from our marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

7. Cookies

We use cookies to enhance your experience on our website. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

8. Changes to our privacy policy

We reserve the right to update this privacy policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the page. Your continued use of our website after any changes signifies your acceptance of the updated privacy policy.

9. Contact us

If you have any questions or concerns regarding this privacy policy or our data practices, please contact us at:

Thank you for trusting Rag ‘n Bone Vintage with your personal information. We are committed to ensuring your privacy and safeguarding your data.